Support.

 

DebtTrace® - your trusted source for automated debtor tracing services.

🎄 Open Christmas & New Year! 🎉

We’re here to help — no holiday breaks, just expert support whenever you need it!

At DebtTrace, we take the security and satisfaction of our clients seriously. That's why we offer support exclusively through email and AI chat support. We believe that this approach not only prioritises your safety but also ensures the highest level of assistance.

Why Email Support?

  • Detailed and Thorough Assistance: Email & chat allows our support team to carefully review your questions or issues and provide comprehensive and well-thought-out responses. This ensures that you receive the most helpful and accurate information.

  • No Time Constraints: With email, you can reach out to us at your convenience 24-7. There's no need to rush through explanations or solutions. Take your time to explain your concerns, and we'll take the time to craft the best response. We do respond fast and normally in minutes during working hours.

How to Contact DebtTrace

  • Getting in touch with DebtTrace support is simple

  • Click the chat icon (bottom right of screen)

  • Ask our AI trained support any question on DebtTrace

  • Watch how you get your answer instantly

  • Just remember our AI is still in training, so some answers may not be quite right 🤨

✅ Chat support will resolve 99% of any questions you have instantly!

Still need help?

If that does not work just send an email with your query, concern, or request. Our dedicated support team will respond promptly and provide you with the assistance you need.

Choose DebtTrace for reliable, secure, and client-centered support via email.

📱 Telephone support is not available

Email Support

At DebtTrace®, we specialise in providing a highly reliable solution for tracing debtors' addresses. To get the help you need, simply select the appropriate section below. We're here to make the debtor tracing process as straightforward and efficient as possible for you.


This section may help you

  • Login to track order status

  • Request a trace - all tracing requests must be placed online

  • View prices - all prices are displayed online

  • V.A.T. receipt - please see your email as we send all VAT receipts via email, check your spam folder. If you have not received a VAT receipt use the Login section top right of this website to login and print a copy VAT receipt.

  • Why do I have a refund - all refunds are placed where we cannot locate a current verified address for the subject of the search at the time of research and we recommend you wait 4 weeks and instruct us after this time when systems have updated.

  • Instruct you - We only accept online instruction via our online shop and do not accept email, letter or telephone instruction

  • Click here for Support

  • Post sale use Get Support

  • Most cases turnaround and the report will be delivered via email within 7 days but more difficult or more expansive reporting can take unto 30 days to complete.

Helping you.

Knowledge.

Helpful articles to build your knowledge on how to successfully recover a debt.

 
Tracing debtors

Tracing Debtors Explained

If someone owes you money, it’s only natural to look for a way to get it back. However, that isn’t always as simple as it sounds.

While finding a business that owes you money may often be relatively easy, it can be very challenging to find an individual who is in debt to you, and this is a surprisingly common problem.

 
Debt recovery

Successful Debt Recovery

When your clients don't pay on time, it can leave you stressed and suffering cash flow problems that can grind your business to a halt.

Rather than letting this be the precedent, take a look at our top ten tips to ensure better debt recovery and quicker solutions than ever before!

 
Debt enforcement

Enforcement Explained

Pursuing and enforcing a money judgment when you are owed a debt can be a time-consuming process, but it is vital if your debtor is not sticking to the agreed payment terms.

Money judgments can give you more power to collect your money and will help you ensure satisfactory repayment in ways that other methods can't.

 
Small claims court money claim

Money Claims Explained

In the UK, many businesses, consumers, and other petitioners seek financial redress in the UK County Court, otherwise known as the UK Small Claims Court.

This legal procedure was designed to offer an efficient and effective way to help people pursue claims without having to seek legal representation or pay hefty legal bills.

 
financial background and assets

Debtor Assets Explained

Lending in all forms comes with a risk, and you can be left with monetary losses if you don’t take the time to get to know the financial background of your debtor.

Rather than trying to discover important information after someone defaults, take the time to assess your risk before parting with your money or goods so that you can enjoy less risky lending.

 
Get the best outcome from collecting a debt

Debt Collecting Tips

Dealing with debtors can be a tricky thing. It is important to get the right balance between firm and understanding and ensure that you have all the information you need to collect as much of the debt as is reasonable in a timeframe that suits both you and the debtor.

In order to help you get the best outcome when collecting debt, we’ve put together some suggestions and strategies to help you on your way.

DebtTrace® will have the solution.