Privacy.

We do not use any cookies for marketing or advertising tracking purposes

You can check and verify our zero use of tracking cookies, details are available in this article for your reference - View how to check

This website has disabled all of its non-essential cookies (we do have one essential cookie called crumb*)

What this means is we have no cookies that can personally identify your IP address and follow you around the net to sell stuff back to you.

We respect your privacy in regards to Cookies and in general, we really mean it.

The only cookie we use is as follows and is a necessary cookie for our website to function, we are very transparent on its use as detailed below:

Type. Crumb

Domain. www.debttrace.co.uk

Category. Necessary

Description. This cookie is set by our website platform. The cookie is used to prevent cross-site request forgery (CSRF).

Duration. Session

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

This is why we do not have any cookie consent banners as we have decided we will not use these types of invasive tracking cookies on our site - full stop.

This Privacy Policy governs the manner in which DebtTrace® collects, uses, maintains and discloses information collected from users (each, a ``User``) of the DebtTrace® website (``Site``). This privacy policy applies to the Site and all products and services offered by DebtTrace™.com.

DebtTrace® / Pavilion Digital Marketing Ltd (“We”) are committed to protecting and respecting your privacy.

​This policy (together with our Website Terms of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

1. INFORMATION WE MAY COLLECT FROM YOU

1.1 We may collect and process the following data about you: –

1.1.1 Information that you provide by filling in forms on our website www.DebtTrace™.com (our “Site”). This includes information provided at the time of registering to use our Site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our Site.

1.1.2 If you contact us, we may keep a record of that correspondence – we record all inbound call and web enquiry data including name and telephone number and retain that data for up to 2 years. This retention period is deemed necessary due to the sensitive nature of our information provision and for compliance in prevention of crime.

1.1.3 We will not use your data for surveys

1.1.4 Details of transactions you carry out through our Site, this information is retained indefinitely and can be requested for deletion after a period of 24 months.

​

2. COOKIES AND IP ADDRESSES

2.1 We do not collect information about your computer, including where available your IP address, operating system, browser type, referring and exit URLs, general onsite behaviour and usage, and other similar information by using Cookies. These are files that contain information that is transferred to and stored on your computer or mobile device.

Our Cookies are not used to collect personally identifiable information about you.

We do not use any cookies for marketing or advertising tracking purposes, we only use one Cookie for fraud prevention purposes.

2.2 Types of Cookies
We categorise below the types of Cookies that we use, together with a brief description of what they are used for. This list is not exhaustive:

​Strictly Necessary - we use this but strictly for one purpose prevention of forgery

Strictly necessary Cookies are essential to enable you to receive a Service on our Site. This includes for example, Cookies enabling you to log into the Site so that we can authenticate your access to your Account and purchase Services and so as to comply with the law (e.g. to help keep your visit to the Site secure). They also enable us to provide help facilities such as “Live Chat”. We would not be able to operate our Site without using such strictly necessary Cookies. The only Cookie we use is the cookie used to prevent cross-site request forgery (CSRF).

​Functionality - we do not use this

Functionality Cookies allow the Site to store information about your preferences when you return, so as to allow us to customise our Site according to your individual interests. They also allow us to note your browser’s capabilities so that everyone’s browsing is as responsive as possible and by measuring any errors that occur so that they can be resolved swiftly.

​Performance - we do not use this

Performance Cookies collect non-personal information about user metrics and how you may use our Site. This includes third party website analytics Cookies such as Google Analytics and DoubleClick.

​Social Network Sharing

Where you elect to share online content through social networks like Facebook and Twitter, these Companies may set third party Cookies on your device. We do not use AddThis to provide sharing features. Their Privacy Policies can be accessed as follows:
https://www.facebook.com/about/privacy/

2.4 By using our Site you are deemed to accept the Website Terms of Use incorporating this Privacy and Cookies Policy and consent to our use of our one necessary cookie as described. You may withdraw this consent by activating the settings on your browser which allows you to refuse the setting of Cookies. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser’s settings so that it will refuse Cookies, our system will issue Cookies when you log on to our Site. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu, or by visiting: www.allaboutcookies.org. For information about how to delete cookies from your mobile phone, tablet or other handheld device you will need to refer to the “help” function or relevant operating manual.

You may opt out of Google’s use of Cookies by visiting Google’s Ads http://www.google.com/settings/ads or you may opt out of the DoubleClick Cookie by visiting https://www.google.com/settings/ads/onweb#display_optout

 

How do I manage and delete cookies?

If you wish to restrict or block the cookies set by our website, or any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how. But for the avoidance of doubt we do not use tracking cookies for sales, marketing or advertising, we feel it too invasive and do not use it.

Useful links regarding managing cookies can found as follows,

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari web and iOS.

 

Alternatively, you could visit www.aboutcookies.org, which contains comprehensive information on cookies within a wide variety of browsers. You will also find details on how to delete cookies from your computer. To learn about controlling cookies on the browser of your mobile device please refer to your handset manual.

​3. WHERE WE STORE YOUR PERSONAL DATA

3.1 The data that we collect from you may be transferred to, and stored at, a destination within or outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us, for one of our affiliates or one of our contracting partners. Such staff maybe engaged in, among other things, the supply of your service, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy and Cookie Policy.

​3.2 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology]. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

4. USES MADE OF THE INFORMATION

4.1 We use information held about you in the following ways for example:

  • To process your request and obtain new address tracing information from third parties

  • To update you on our products where we have consent from you for email marketing

  • To send any completed reports to you

  • To keep a record of your instruction for compliance, prevention of crime and any future customer service interaction.

  • To contact you in the event of an update to supplied information

  • For the prevention of crime and fraud

4.1.1 To ensure that content from our Site is presented in the most effective manner for you and for your computer.

4.1.2 To efficiently provide you with relevant information, and or services that you request from us or which we feel may interest you, where you have consented to be contacted for such marketing purposes.

4.1.3 To carry out our obligations arising from any contracts entered into between you and us.

4.1.4 To allow you to participate in interactive features of our service, when you choose to do so.

4.1.5 To notify you about changes to our service, new features or other offers that we can provide where you have consented to this.

4.2 We may also use your data where you have consented to use your data, to provide you with information about services which may be of interest to you and we or they may contact you about these by e-mail, telephone or SMS.

4.3 If you are an existing customer and you have consented to our marketing, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

4.4 If you are a new customer and you have consented, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

4.6 We do not disclose information about identifiable individuals to advertisers or any unauthorised third parties.

5. DISCLOSURE OF YOUR INFORMATION

5.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company, authorised partner companies and its subsidiaries, as defined in section 1159 of the Companies Act 2006.

5.2 We may disclose your personal information to third parties as detailed below:

  • ​For the processing of the requested trace such as to credit agencies or other third party tracing data providers to obtain new address information

  • We do not sell, rent or disclose your information to any third party for marketing

  • Email marketing where we have consent by you to contact you we use Mailchimp email services or other email providers for the storage of your customer data full details on Mail chimp can be viewed at their site

  • We do not use Google analytics or any tracking cookies

  • Storage of our customer data in encrypted cloud data systems for example on Amazon encrypted servers

  • For the prevention of crime and fraud

 

5.2.1 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

5.2.2 If Pavilion Digital Marketing Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

5.2.3 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or where it is reasonable that such disclosure is necessary to comply with any relevant legal requirements. This may include the requirement to disclose your personal data to the Police or other enforcement or regulatory agencies, including the Information Commissioner’s Office (ICO), in the event that it might assist with an investigation.

5.2.4 In order to enforce, apply or fulfil our Website Terms of Use or Payment Terms and Conditions and our obligations under other agreements; or to protect the rights, property, or safety of Pavilion Digital Marketing Limited, our customers, or others including to respond to any claim of a breach of the rights of third parties. This includes exchanging information with other companies and organisations for the purposes of fraud prevention, credit referencing, debt collecting and tracing.

GDPR Statement

By entering your contact details in the contact forms on our website you consent to being contacted by DebtTrace® and our connected companies held or controlled by Pavilion Digital Marketing ltd. We operate a double opt in on all email marketing and will always have an unsubscribe link within any email sent, all unsubscribe requests are immediate. We always treat your data with care and never pass your details to third parties outside of our control Group. If you’d like to withdraw your consent to being contacted please contact us.

 

Credit Card Information

We do not store credit card details nor do we share customer details with any unauthorised 3rd parties.

 

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site & register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Credit card information is not stored or processed by DebtTrace® but by our merchant Stripe. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

 

Non-personal Identification Information

We will not collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

 

Web Browser Cookies

This website has disabled all non-essential cookies

 

How we use collected information

DebtTrace® may collect and use Users personal information for the following purposes:

·        

· To improve customer service – Information you provide helps us respond to your customer service requests and support needs more efficiently.

· To personalize user experience – We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

· To improve our Site – We may use feedback you provide to improve our products and services.

· To process payments – We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

· To run a promotion, contest, survey or other Site feature – To send Users information they agreed to receive about topics we think will be of interest to them.

· To send periodic emails – We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If Users decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. All of our marketing email lists are double opt-in for consent.

 

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

 

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We do not share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

  

Third Party Websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies

 

Changes to this Privacy Policy

DebtTrace® has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.