Terms.

Service provision - Supply of specified tracing service. All services will be invoiced by Pavilion Digital Marketing Ltd. Please note all services are subject to pre-payment.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales under all circumstances. Wherever the term "UK" is used within these Terms of Service or other areas of the website, it shall be understood to refer exclusively to the law of England and Wales.

DebtTrace® will supply the service as outlined in the following terms of service.

The No Trace No Fee Guarantee

The DebtTrace® no trace no fee policy, guarantees, if we cannot confidently supply a current address as shown on UK Credit Agency data then we won’t provide a report and we will refund the fee paid automatically. Once a report is supplied it has no refund guarantee and only offers a retrace of supplied information on the following basis.

Backed up by our Retracing Guarantee

All Premium cases are backed up by a 60 day retrace policy where if you need further confirmation of a supplied address, where the original has been deemed incorrect by verified subject not at the supplied address such as bailiff or HCEO visit, we will supply a confirmation or revalidation free of charge for up to 60 days from the original order date. All other cases will have a retrace fee applied which can be viewed under the retrace option in our online store.

To keep our initial prices low all Basic & Standard tracing cases will be charged a small administration fee for rechecking a supplied report within 30 days from supply date. Retraces must be requested online via the retrace option in the online shop. Any case that exceeds 30 days will need to reorder a new trace request to validate any new information. All services on this site are supplied as full and final reports without any guarantee or refund.

Retrace availability timescales

  • Basic | 30 days from submission date

  • Standard | 30 days from submission date

  • Premium | 60 days from submission date

Any case that exceeds these timescales or has submitted one retrace or check already has to resubmit a new case

All non-premium cases are charged a retrace fee*

  • Basic | Full retrace fee of £29.99*

  • Standard | Reduced retrace fee of £12.00*

  • Premium | Free of charge*

If a case is incorrect for any reason, after or before retracing, it is not underwritten by DebtTrace® and no correspondence will be entered into about the case.

To underscore the retrace is only to revalidate the information supplied on premium cases - where it is evidenced incorrect (address tracing only) and to reconfirm any further address data that may of become available, it will not provide a refund in any circumstance and will only be provided if the correct original order level and corresponding fee paid at the time of ordering a retrace. Rechecking is limited to one revalidation at the time of the issue being raised by the client and any further or future request will be fee bearing to cover our costs regardless of service level, all basic traces are offered with no retrace facility.

All service pricing listed on this website excludes VAT at the normal U.K. rate and VAT will be added at checkout stage.

Holidays & business interruption

Our standard turnaround is 7 working days but more complex cases can take up to 30 working days to process.

In addition to these timescales the following can apply at high demand or holiday periods.

Christmas & Easter services will take up to 30 working days to process due to limited staff cover*

In addition, on occasion due to staff holidays, sickness or business interruption timescales can be deferred by 30 days from the date of order which will result in a maximum turnaround of 60 working days.

*Closed Bank Holidays & Weekends

Credit Agency datasets & other sensitive data use

Datasets are only used where permitted by the supplier and UK data / GDPR compliance requirements. For example Credit Agency data is only used for Debt, Financial claim or Asset reunification purposes.

Where tracing an individual falls outside of these uses we would seek to trace the subject of the search using other compliant investigative means including permitted datasets.

Any mention of Credit agency use on this website or its individual pages does not indicate that it will be used on any service without the correct validation and authorisation that the case passes the data assessment for its use.

To underscore, all cases submitted to us are subject to our data impact assessment prior to processing. As such any submitted case would only use data where permissible by UK Law, GDPR, our internal compliance requirements, passing our internal third party impact assessment and third party data supplier requirements.

Information Supplied

All reports and information contained therein, are supplied in the best of faith, however, we make no representation or warranty of any kind, express or implied regarding the validity, accuracy, adequacy, reliability or completeness of any supplied information or lack of. We rely on multiple third party data sources in the UK, these data sources are reliable and are an industry standard for sourcing intelligence, but they are outside of our control. We only supply reports based on sourced data and any supporting information to this data, i.e we perform an information gathering service but do not guarantee the data supplied or the lack of any data which has not been sourced. Our reports should be viewed as information intelligence that has been obtained from third party sources with supporting data to verify this source data but we do not guarantee its validity or guarantee that all data has been gathered on a report. As such our reports should be treated as intelligence on a given subject matter but not a complete circumstance or history, as data intelligence (and the resultant reports supplied by us) can omit certain information, assets, liabilities or supply out of date or on occasion incorrect information in some cases where data sources or indeed the searched for party have not updated their records or have data errors or omissions. Data provision, accuracy or completeness by any third party data source is outside of our control and as such all reports are supplied in the best of faith and without any guarantee as to their accuracy or completeness. We do on most supplied single data points attempt to verify this data by independent time relative data source as per industry requirements and best practise. For example a supplied current address will be verified by multiple data sources to validate a new address link, such as an address link supplied by a UK Credit Agency.

DebtTrace® does not warrant or guarantee the accuracy, reliability or legality of any Information and You accept that it is Your responsibility for determining if the Information is sufficient for Your needs and that You must rely on Your own skill and judgement in doing so or take appropriate legal advice before proceeding on any action. All provided information should be independently verified by yourselves or a qualified third party before any further action is commenced, as our information is intelligence based rather than field verified data information.

DebtTrace® expressly disclaims all or any warranties, express or implied, relating to the Service, including in particular any warranties of merchantability or fitness for a particular purpose or to achieve a particular result;

DebtTrace® AND ALL ITS DATA SUPPLIERS (i.e The Parent Company Pavilion Digital Marketing Ltd, Approved Suppliers as chosen by DebtTrace® and all Third party data providers) SHALL IN NO EVENT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND OR CHARACTER (INCLUDING, BUT NOT LIMITED TO, SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES) EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING OUT OF THE USE OF THE INFORMATION, INCLUDING WITHOUT LIMITATION ANY LOSS OR DAMAGES ARISING OUT OF ANY CREDIT DECISIONS MADE, ANY LOSS OF PROFIT, SAVING OR GOODWILL, AND ANY LOSS OR DAMAGE ARISING OUT OF THE CONDUCT OF THIRD PARTIES;

Importantly You are therefore always, without exception, advised to check any Information provided to You through this Service as any reliance that You place on the accuracy of that Information is at Your own risk.

Family, friend, research based tracing or in depth tracing cases (or cases where the subject is not in the UK or has limited financial activity) will be subject to a admin fee for research costs which will be no more than 50% of the fee paid in the event of a negative trace which would result in a refund of 50% of the fee paid.

Research and Administrative Fee Clause

  1. Scope and Application: This clause applies to all services provided by DebtTrace related to family, friend, research-based tracing, in-depth tracing cases, or cases where the subject of the tracing request is not located within the United Kingdom or has limited financial activity. By engaging DebtTrace for such tracing services, the Client agrees to the terms outlined herein.

  2. Administrative Fee for Research Costs: In recognition of the resources and efforts expended in conducting tracing services under the circumstances described above, an administrative fee for research costs will be applied. This fee is designed to cover the partial expenses incurred during the tracing process.

  3. Refund Policy in Event of Negative Trace:

    • In cases where the tracing efforts result in a negative outcome, and no actionable information is provided to the Client, DebtTrace commits to refunding 50% of the total fee paid by the Client.

    • This refund policy is contingent upon the classification of the trace as a negative outcome, determined at the sole discretion of DebtTrace , based on the specific circumstances of the case and the efforts undertaken.

    • Transaction and merchant costs: Please note that all merchant costs and transaction fees incurred during payment processing are non-refundable. In the event of a refund, these transaction fees will be deducted from the refund amount to cover the costs charged to us by our UK payment providers for processing the original transaction.

  4. Conditions Where Refunds Are Not Applicable:

    • Sourced UK Address: If DebtTrace successfully sources a UK address for the subject of the trace, no refunds will be due to the Client, regardless of the subsequent usability or accuracy of the address, acknowledging the successful fulfillment of the service.

    • Awaiting Consent: In instances where DebtTrace has sourced and written to an address to obtain consent from the subject, no refunds will be due if consent is pending or not obtained. This condition recognizes the procedural and resource-intensive nature of consent-based tracing.

    • Substantive Research Conducted: In scenarios where DebtTrace has conducted substantive research and believes the sourced address to be sound—whether or not it has been provided to the Client—no refunds will be due if we are awaiting consent or a response from the subject. This clause acknowledges the value and effort of the investigative work performed, independent of the outcome.

  5. Client Acknowledgement: By agreeing to these terms, the Client acknowledges their understanding and acceptance of the administrative fee for research costs and the conditions under which refunds are not applicable. The Client recognizes the inherent challenges and uncertainties in tracing services, particularly in complex cases as described herein, and agrees to the terms of service as a fair compromise reflecting the efforts and resources deployed by DebtTrace .

  6. Amendments: DebtTrace reserves the right to amend these terms at any time, with prior notification to the Client. Continued use of DebtTrace 's services following any amendments signifies the Client's acceptance of the new terms.

This clause is intended to ensure transparency and fairness in our service delivery, balancing the need to cover operational costs with the commitment to providing value to our Clients. For further details or clarification, Clients are encouraged to contact DebtTrace directly.

 

Pre-litigation & financial background reports

Pre-sue/litigation reports, financial background reports, employment tracing (supplied within a financial background report) and investigations or any other cases including address tracing excluding addressed tracing of premium level cases (or any service provided by DebtTrace) are fee per case due to the complexity of the cases and are non-refundable as we can only report our findings of a given situation or status, to underscore information is provided on a if found basis and not guaranteed as an absolute or accurate reflection of a subjects status or assets due to limitations with UK data access. Turnaround of these reports is a maximum of 30 working days but normally in just 14 working days. All information on a pre-litigation, financial background or investigation report are supplied in best of Faith. We do not guarantee or indemnify that any information that has been obtained is a complete or absolute status or reflection of a subject or their financial background or any other required information. We can only report on our findings, and validations of those findings, of any sourced data but on occasion this may omit other assets or statuses not picked up by our utilised data sources. For example, property ownership can only provide a list of properties that DebtTrace can obtain and verify ownership against during our investigations but this does not guarantee that any supplied list includes all properties owned by the subject, this is due to UK data limitations and our compliance with those requirements.

Financial background reports (all variants) are limited to 1 land registry property searches on any sourced potential property data. Pre-litigation and in depth reports (all variants of investigations) are limited to 3 land registry property searches on any sourced potential property data. Property’s or assets found during our investigations are on a if found basis and we can not guarantee to source all existing properties or assets for any subject in the UK, this is due to the limitation of data in the UK. To underscore financial background reports will source up to 1 properties at a maximum and pre-litigation reports will source up to a maximum of 3 properties but this is not guaranteed and on some occasions the service will provide a null return even when properties do exist in the subjects name as data sources do not always report on ownership. All financial background reports are limited to 1 property ownership searches for England & Wales, if you need further extensive searches we recommend the pre-sue report (in-depth) which will offer up to 3 property ownership searches.

IMPORTANT - for the avoidance of doubt, DebtTrace® cannot supply bank account details in any way, including any numbers, sort codes or amounts in a bank account. We also cannot access National Insurance data, DVLA data or HMRC data sources. This is so we comply with data protection legislation in the UK. The subject that you are searching for will never be made aware by us that we are searching on your behalf, complying with the data protection act.

All financial background , pre-litigation or any report supplied by us will only contain the information available to us during the course of our investigations, as such we do not underwrite the completeness or any perceived lack of information in any way contained within a report. All supplied reports are full and final without recheck or refund guarantee.

All prices exclude VAT, report information dependant on if the information is available from our datasets.

Refunds 

We will only refund a case prior to supply of our report if we cannot confidently supply the requested information. Once a report is supplied, it is non refundable and supplied as a full and final.

1. **Negative Tracing and Pending Cases:**
In the event that a people trace conducted by DebtTrace yields a negative result after scanning through all available data sets, we may, where appropriate, place the case in a pending state for a period of up to 60 days. This process allows us to continue rescanning against UK credit agencies and other relevant data sets and people tracing suppliers, eagerly awaiting any potential updates to the address information.

2. **Non-Refundable Pending State:**
During the pending state, it’s important to note that the case will not be refunded. We will keep reworking the case over this 60-day timeframe, actively seeking any new matches or updated addresses that may become available.

3. **Resulting Address or 60-Day Refund:**
If, within the 60-day period, a match with a new address is successfully located, the people trace case will be considered completed, and the address information will be provided to the client as per the agreed terms.

4. **Refund in Case of No Report or Address:**
However, should the 60-day period elapse without any report or address being supplied, DebtTrace will promptly issue a refund of the original fee paid for the standard people tracing service unless otherwise stated or agreed.

5. **Exclusion of Other Liabilities:**
Please note that while we utilise all available data sets and adopt meticulous tracing techniques, the accuracy and success of the people trace are subject to the information available from various third party sources. DebtTrace shall not be liable for any discrepancies in data or the inability to locate a desired address during the tracing process.

6. **Client Cooperation:**
We request clients to provide accurate and comprehensive information to enhance the chances of a successful people trace. Any errors or inaccuracies in the provided information may impact the results of the tracing process. Any case where it is deemed that the incorrect service has been used or where the client has attempted to utilise a less expensive service or selected inappropriate options based on their case a £49 plus vat admin fee will be levied and charged regardless of result provided. Also in the event that a person does not exist or is a fabricated person/name or other substantive information supplied was incorrect – then we will charge a £49 plus vat admin fee to cover our search costs, as there was no option to locate a person or subject that does not exist or whose trace data was incorrect.

7. **Confidentiality and Data Protection:**
DebtTrace adheres to strict data protection and confidentiality policies. Client information and case details will be handled with the utmost care and in compliance with applicable data protection laws.

By availing our people trace services, clients acknowledge and agree to abide by the terms outlined in this section. If you have any questions or concerns about our terms of service, please do not hesitate to contact us. We are committed to providing exceptional tracing services while ensuring transparency and fair practices throughout the process.

IMPORTANT

  1. All services and cases by DebtTrace (‘The Company’) are provided based on available third party data, with no refund or financial guarantee, expressed or implied.

  2. The Company may retrace an address tracing case (premium only) at its sole discretion, but does not warrant absolute correctness.

  3. Potential rechecks of cases are at the Company’s discretion with no guarantees of refund, irrespective of the report’s contents or disputes raised.

  4. By using our services, you agree to these terms, waiving claims for refunds or financial reparations.

These terms are subject to UK laws and jurisdiction and also subject to our full terms of service.

Important information

All address tracing is fee per case and any refunds (where no current address can be verified before supply of report) will be placed within 24 hours of negative trace result provision. All tracing is completed within 7 days normally and a maximum of 30 days. All timescales are working days/hours i.e. 10 am – 4 pm Monday to Friday. To confirm all reports will be delivered between 5-7 pm, when completed, on that day via email, and turnaround times are for working and completing a case not time to return the case.

All supplied cases including batch tracing are full and final and are not offered with any recheck service, apart from any displayed recheck service within the store. Importantly all fees paid are non refundable on completion of service and delivery of the DebtTrace® report.

Our data is very accurate but on occasion data might still show a previous address and on these occasions we suggest you wait 6 weeks and request a new trace or validation at the fee displayed. We do suggest that all cases are instructed after 4 weeks from move out date of the last known supplied address to minimise this risk.

All prices on this website exclude VAT and will be charged VAT at the current rate at the end of the checkout process. All timescales are working days / hours i.e. 10am – 4pm Monday to Friday. To confirm all reports will be delivered between 5-7pm, when completed, on that day via email and turnaround times are for working and completing a case not time to return the case.

All single cases will be issued an email receipt and to confirm DebtTrace® are a transactional site which accepts card payments only. All batch tracing instructions will be issued a full invoice with immediate payment terms, as such the tracing work will not commence until the receipt of funds for the batch trace are received by DebtTrace®

Pre-sue/litigation reports, financial background reports and investigations are also fee per case due to the complexity of the cases and are non refundable as we can only report our findings of a given situation. Turnaround of these reports are a maximum of 30 days but normally in just 14 days.

All prices are subject to change and the price charged at the online shop at the point of purchase is the true and correct fee to be charged. Errors and advertised rates are a reflection of our fees charged but we do not underwrite errors and omissions.

For the avoidance of doubt we do not offer any financial guarantee or refund of address tracing cases or indeed any debtor trace or debtor trace with financial information and customers would need to request a new case (chargeable) after 6 weeks for these address trace cases where further investigation is needed to verify or confirm an address at the advertised rate.

​Please make sure you have the correct consent in place, such as contractual agreement or valid legal basis i.e. debt recovery litigation or action such as issue of an LBA to use our services. You also agree by using our services that any information supplied by us will be used in a legally compliant way for debt recovery in the UK.

​The Services supplied by us are not for use by anyone under the age of 18.

You agree that you will not use our services if there is any legal reason preventing you from instructing us. You agree there are no legal restrictions incurred by UK court or other responsible, recognised authorities, including offshore authorities, banning you seeing or restricting your distance from the person you are instructing us on.

We do not investigate cases searching for persons under the age of 18 or indeed for any non debt related matter unless the service is displayed in our online store. 

You agree that your interests in finding a person is in no way associated in harming them or their associates, physically, emotionally or their media / public image and the search is only for locating a debtors address for future litigation or debt recovery proceedings or action..

Batch tracing / volume tracing is subject to pre-payment for all files and batches regardless of company instructing us.

All batches will be completed in 10 working days (subject to workloads) from submission/internal batch loading date at a maximum for unto 200 cases, volumes over this amount will take further time pro rata. On completion any negatives in the batch will be refunded automatically. All batch pricing is subject to VAT and is displayed online without VAT added.

All batch files are supplied on a full and final basis with no recheck or guarantee of data validity i.e. batch data is supplied in best of faith with no recheck of data or guarantee or refund policy.

 

GDPR Terms you agree to by using this service

1.      By using our service you agree you have a compliant legal basis to request your investigation from us to comply with GDPR regulation.​You may want to consult the ICO website to verify this for GDPR compliance.

Examples:

· Legal claims

· Consent

· Contractual necessity

· Compliance with legal obligations

· Vital interests

· Public interest

​Key legal bases

Under GDPR, there are a number of grounds to legitimise the processing of personal data. Below, we’ve outlined the most relevant legal bases under the GDPR.

​Basis Requirements and product implications

​Contractual necessity

· Data processed must be necessary for the Service and defined in the contract with the individual

​Consent

· Requires a freely given, specific, informed and unambiguous consent by clear affirmative action

· People have a right to withdraw consent, which must be brought to their attention

· Must be from a person over the age of consent specified in that Member State, otherwise given by or authorised by a parent/guardian

· Explicit consent is required for some processing (e.g., special categories of personal data)

 

Legitimate interests

· A business or third party must have legitimate interests which are not overridden by individuals’ rights or interests.

· Data processing must be paused if an objection is raised by an individual

2.      By using our service you agree to receiving your result via email. We will send your order status emails, report and result via email to your supplied email address. We will send you a separate email to ask if you want to receive marketing and discount code emails from us shortly.

3.      By using our service you agree to us sharing your people trace data to enable a trace on your subject. ​We will share data on the subject you are investigating with a variety of authorised and preferred investigation supplier status organisations to trace subjects to a current address. For example Credit Reference Agencies such as Equifax, Experian or Callcredit to obtain address link data. All suppliers will be ICO registered and we or our partners will of conducted an audit of their policy and procedures for data handling. We will only share the subject of the search details to enable a successful outcome for your trace. Our data sharing will be proportionate to the request and will be in your best interests in achieving a tracing success outcome.

4.      By using our service you confirm you & the subject of the instruction are over 18 years.​The Services supplied by us are not for use by anyone under the age of 18. We do not investigate cases searching for persons under the age of 18.

5.      By using our service you confirm there is no legal reason or other compelling reason that you should not instruct us to trace a person or otherwise act for you in the instructed matter

5.1 Family or people tracing services, where consent and privacy is required for compliance, we may also pass your contact details for the subject to choose how and if to contact you, you authorise and agree for us to complete this without further consent from you. This is required to comply with UK privacy rules and GDPR

5.11 Legitimate interest - All Family or people tracing services on this website, where consent and privacy is required for compliance i.e. you select the option where consent is required via legitimate interest, we will pass your contact details for the subject to choose how and if to contact you, you authorise and agree us to complete this without further consent or agreement from you. This is required to comply with UK privacy rules and GDPR. All prices exclude VAT and are subject to our full terms of service

Batch or Volume tracing terms

The DebtTrace® basic batch tracing service will provide the current residential address (where our data sources indicate it is current) for each subject searched, for the avoidance of doubt, we only supply the address of the subject and do not include telephone numbers, email address data or date of birth data or any other data point apart from the current address for the debtor unless the enhanced options are selected at time of purchase as detailed below..

For standard or enhanced service provision the data is sought and provided on most cases but on occasion it is not sourced the fee is still applicable as our terms of provision are fee per case. Batch tracing is invoiced at the time of submission and the cases will not be processed until the invoice has been paid with receipt of funds. The invoice when issued is full and final and is not subject to dispute or refund request after payment or delivery of results. All times are approximate and most batches of 200 cases will be completed within 10 working days, Monday-Friday excluding bank holidays.

Any negative traces where a current address cannot be sourced will have a refund applied. All standard or enhanced added data points such as telephone or email data is on a fee per case basis and not subject to any guarantee of provision or associated refund for non provision. The fee charged is to conduct the search not to provide the information.

All batch tracing is supplied on a full and final basis with no recheck guarantee for any address disputes. For the avoidance of doubt the batch is supplied with no guarantee on the supplied data and this batch service does not offer any further query resolution after supply of data.. Batch tracing files must have a full name and last known UK address for each subject, the supplied address should not be older than 6 years from UK residency.

Batch tracing (as well as all online services on this site) is only available for debt recovery cases where the client or creditor has an outstanding debt with the subject of the search and intends either further debt recovery action or litigation and has an enforceable contract or agreement under U.K. Law with the named debtor for the outstanding debt.

DebtTrace® do not enter into NDA, separate agreements, negotiations or terms outside of our online published terms of service for batch tracing.

All prices exclude V.A.T. and you are subject to our full published terms of service & batch tracing terms in addition where volume tracing is requested.

  

General Terms of Service

1.      Background & supply of services


DebtTrace® is a website and host advertiser which, amongst other things, gives the price and facility to order via secure encryption of financial information products and other investigation services from ourselves and our approved tracing partners. DebtTrace™ also provides web-space for third parties to advertise other related financial products and services.

DebtTrace® is a trading name of Pavilion Digital Marketing Limited. DebtTrace® is owned & operated by Pavilion Digital Marketing Limited a company registered in England with the Company number of 09418751, having its registered office at:

DebtTrace®, 303 Goring Road, Goring-By-Sea, Worthing, England, BN12 4NX

Data protection act registration number: ZA193733

The services you buy from this site will be purchased from DebtTrace®

Pavilion Digital Marketing Ltd (trading names and domain names include but not limited to, wetraceanyone.com, wetraceanyone.co.uk, DebtTrace®, Traceadebt.com, Traceadebt.co.uk, traceadebt.org, traceadebt.biz, traceadebt.name, traceadebt.eu and DebtTrace)

DebtTrace® introduces customers to our approved tracing partner in certain circumstances, which is authorised to conduct tracing services to the same approved levels as ourselves. DebtTrace® relationship with our approved tracing partner is limited to that of a business partnership, no common ownership or control rights exists between us. DebtTrace® is registered with the ICO with Data protection act registration number: ZA193733

2. Security of data
All submitted data placed on the DebtTrace® order system will be passed from Pavilion Digital Marketing Ltd to our approved tracing partner by means of 256Bit SSL encrypted databases. 256-bit encryption refers to the length of the encryption key used to encrypt a data stream or file. A hacker or cracker will require 2_256 different combinations to break a 256-bit encrypted message, which is virtually impossible to be broken by even the fastest computers.

Typically, 256-bit encryption is used for data in transit, or data traveling over a network or Internet connection. However, it is also implemented for sensitive and important data such as financial, military or government-owned data. The U.S. & UK governments require that all sensitive and important data be encrypted using 192- or 256-bit encryption methods.

The DebtTrace® advanced systems offer the following security advantages

256-Bit SSL – all data is transmitted by secure encryption

With one click you can quickly protect your data with our secure online forms. SSL (Secure Socket Layer) is the industry standard for viewing and sending sensitive information on an Internet browser.

Data Encryption – all stored data is encrypted

When storing sensitive information in our online database we require you to encrypt that data. This feature is so secure that if you lose your password not even our staff can access it!

PGP Email Encryption – email data is encrypted by PGP

PGP (Pretty Good Privacy) encryption is a must if you receive sensitive information

Password Protection – all access to our databases are password protected

DebtTrace® secure order system only provides our approved partner with access through password protection.

 

Summary


We set out below the important points for you to note when using our website. These summary points are not part of our Terms and Conditions and are for reference only. Before using our website, we recommend that you read all of our Terms and Conditions to ensure that you are happy with them. We suggest that you print a copy of these Terms and Conditions and keep them in a safe place for future reference.

 

4. Main Terms


You must provide accurate and complete information when using this website so that we can provide appropriate service levels.

4.1 If you input incomplete or incorrect information whilst using this website the matter may be chargeable even if the case has not been completed fully as we charge for searches that have a positive result based on the information that has been supplied.

4.2 All information data and copyright material contained on this website must not be reproduced or used without our consent.

4.3 You agree that by clicking “Continue” “Order”, “Order now” or similar, registering, accessing or using our services, you are entering into a legally binding agreement (even if you are using our Services on behalf of a company). Your agreement is with DebtTrace® & our approved tracing partner and you will be subject to both our standard terms of service.

4.4 This “Agreement” includes this User Agreement and the Privacy Policy, and other terms that will be displayed to you at the time you first use certain features, as may be amended by DebtTrace™ from time to time. If you do not agree to this Agreement, do NOT click “Continue” (or similar) and do not access or otherwise use any of our Services.

4.5 Registered users of our Services are “Member clients” and unregistered users are “Visitors”. This Agreement applies to both.

4.6 If you purchase any of our paid Services (“Premium Services”), you agree to pay DebtTrace™ the applicable fees and taxes. Failure to pay these fees may result in the termination of your subscription. Also:

4.7 Your purchase may be subject to foreign exchange fees or differences in prices based on location (e.g. exchange rates).

4.8 You agree that we may provide notices to you in the following ways: (1) a banner notice on the DebtTrace® Service, or (2) an email sent to an address you provided, or (3) through other means including mobile number, telephone, or mail. You agree to keep your contact information up to date with DebtTrace™ and our approved tracing partner

4.9 You must pay our DebtTrace® for applicable fees and taxes unless you cancel the Service, in which case you agree to still pay these fees through the end of the applicable subscription period where we are still working cases submitted to us. Taxes are calculated based on the billing information that you provide us at the time of purchase.

 

5. Our Rights
We or our approved tracing partner may change, suspend or end any Service, or change and modify prices prospectively in our discretion. To the extent allowed under law, these changes may be effective upon notice provided to you.

5.1 DebtTrace® is not a storage service. You agree that we have no obligation to store, maintain or provide you a copy of any content or information that you or others provide, except to the extent required by applicable law.

5.2 To the extent allowed under law, DebtTrace® (and those that DebtTrace™ works with to provide the services) (A) Disclaim all implied warranties and representations (e.g. warranties of merchantability, fitness for a particular purpose, accuracy of data, and non-infringement); (B) Do not guarantee that the services will function without interruption or errors, and; (C) Provide the service (Including content and information) on an “as is” and “as available” basis.

5.3 Some laws do not allow certain disclaimers, so some or all of these disclaimers may not apply to you.

5.4 To the extent permitted under law (and unless DebtTrace® has entered into a separate written agreement that supersedes this agreement), DebtTrace™ (and those that DebtTrace® works with to provide the services) shall not be liable to you or others for any indirect, incidental, special, consequential or punitive damages, or any loss of data, opportunities, reputation, profits or revenues, related to the services (e.g. offensive or defamatory statements, down time or loss, use or changes to your information pr content). We do not indemnify against any consequential loss whether direct or indirect, and always advise that all supplied information is validated before use.

5.5 This limitation of liability is part of the basis of the bargain between you and DebtTrace® and shall apply to all claims of liability (e.g. warranty, tort, negligence, contract, law) and even if DebtTrace® has been told of the possibility of any such damage, and even if these remedies fail their essential purpose.

5.6 Some laws do not allow the limitations or exclusion of liability, so these limits may not apply to you.

5.7 We provide a promoted service from our approved tracing partners and where you propose to enter into a separate agreement or policy with that product provider or service provider, you should check their terms and conditions to ensure that you are comfortable with them.

5.8 These Terms and Conditions set out what you should do if you have a complaint against us or a product provider or service provider.

5.9 To use the Services, you agree that: (1) you must be the “Minimum Age” (defined below) or older; (2) you will only have one DebtTrace™ account, which must be in your real name; and (3) you are not already restricted by DebtTrace® or our approved tracing partner from using the Services.

5.91 LIMITATION OF LIABILITY. PROVIDER SHALL NOT BE LIABLE FOR ANY LOSS, INJURY, CLAIM, LIABILITY, OR DAMAGE OF ANY KIND RESULTING FROM YOUR USE OF THIS WEB SITE or ITS REPORT CONTENTS AND INFORMATION PROVISION AND / OR CONTENT.

 

6. Processes
“Minimum Age” means 18 years old for any country. However, if law requires that you must be older in order for DebtTrace® or our approved tracing partner to lawfully provide the Services to you (including the collection, storage and use of your information) then the Minimum Age is such older age. The Services are not for use by anyone under the age of 18.

6.1 DebtTrace® shall carry out the Specified Service by recognised methods in accordance with, and pursuant to, all relevant legislation, regulations and accepted trade practices. DebtTrace™ shall at all time act in accordance with all relevant current legislation and the Data Protection Act 1998.

6.2 Upon receipt of your instructions the trace is placed on the secure SSL encrypted DebtTrace® System and the case is refered via 256Bit encrypted databases to our approved tracing partner where the tracing procedure starts.

6.3 In all instances of tracing the gathering, storing and reporting of all information will be in accordance with the Data Protection Act as amended. All data will be encrypted via 256 bit SSL security at all times between Pavilion Digital Marketing and our approved tracing partner.

6.4 Where a new address is gained this will be confirmed whenever possible through a minimum of two seperate sources including Credit reference agency data sources by our approved tracing partner.

6.5 Where the supplied address is found to still be current this will be confirmed through a minimum of two sources by our approved tracing partner

6.6 Where investigations prove unsuccessful (no verified address provided) you will be sent a refund report with a negative trace notice via email always within 7 days from time of instruction.

6.7 All tracing will be completed by within a maximum of 30 days from receipt although normally completed in just 7 days.

6.8 On occasions that you may require a further recheck we request you wait 4 weeks and re instruct us to trace the subject at the new additional fee for doing so, to underscore we do not offer retracing of any case under any circumstances without further payment to complete the new case excluding premium cases.

Retraces are not offered for any client or for any results provided (exemptions - see below)* regardless of the data accuracy within a report. All services on this site are supplied as full and final reports without any guarantee or refund including single case & batch tracing.

*Premium cases are offered a single retrace option which must be requested in the online store under retrace request and any fee due must be paid before the case will be processed. Premium cases are free of any charge for rechecking supplied information for a period of 60 days from original order date. All other cases can request a recheck at the displayed fee’s and within 30 days from supply date, all other cases that fall outside of this will need to request a new trace at the corresponding trace fee. We do not offer basic or standard traces with any free retracing and this is built into the service fee offered. For the avoidance of doubt we do not offer refunds once a case is supplied regardless of the situation or the information supplied in the original report or in any requested retrace by using our service you agree to this in full and if you do not agree do not use this service in any form. The retrace option for premium or any other retrace fee bearing case can only process a supplied report once via the retrace system. All further checks would need to request a new case for validation by using the address trace request.

If a case is incorrect for any reason it is not underwritten by DebtTrace® and no correspondence will be entered into about the case.

6.9 The charge for tracing service is as per DebtTrace® listed fees and forms a legal and binding part of our agreement.

6.10 There is no charge for unsuccessful traces where we cannot source a current verified address but we do not indemnify the supplied address as current although it is supplied in best of faith. We provide a refund notice and initiate a full refund for any pre-payment within 24 hours of the negative no address provided result. Our payment processors can take up to 20 days to fully refund the amount but this depends on your payment type and your banks policies for refund of funds. Batch tracing will be applied a credit for future use and no refunds are offered.

6.11 DebtTrace® only accepts instruction via its secure website.

7. We offer an efficient and effective service and will deal with your business in a competent and professional manner at all times.

8. The client shall afford all reasonable assistance to DebtTrace® and in respect of the submitted cases.

​8.1 Any subject confirmed as deceased with date of death in an address trace or related service will result in a positive trace and is a chargeable outcome.

9. This agreement shall commence on the date of instruction via the DebtTrace® website.

10. Should either party terminate the agreement all traces held by DebtTrace® will, within a reasonable time, be returned to the client with an invoice for work completed to the effective date.

11. If any further information is required from you, a response by e-mail is required by us within 1 working days.

12. We require all clients to pay via credit or debit card once the trace has been instructed, all company clients with batch work will be required to pay via advance payment on the website we will accept Credit or Debit card for batch results.

 

13. Notice
Any notice given under this Agreement shall be in writing and shall be delivered by email addressed to the relevant party at the address given at the foot of this Agreement.

 

14. Disclaimer
Nothing in this Agreement shall create:-

14.1. A sole agency collections Agreement.

14.2 Employment of DebtTrace® within the meaning of the employment legislation or as amended or as re-enacted from time to time.

14.3 A partnership within the meaning of the Partnership Act 1890 or as amended or re-enacted

14.4 A joint venture between parties.

15. Data Protection Act
DebtTrace® will not be responsible for breaches of the Data Protection Act 1998 which may be deemed to have arisen as a result of the original information passed to us which we, under current legislation, are permitted to use. All matters relating to original information and its compliance with the Data Protection Act 1998 remain with the Client. DebtTrace® will not be deemed Data Controllers of the clients information but only Data Processors. At all times the client is deemed as the Data Controller under the definition of the Data Protection Act (as amended).

 

16. Legal
This Agreement shall be governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the Courts of England and Wales.

For notice of termination please email us

16.1 All tracing is supplied in the best of faith and we offer no recheck guarantee on any information supplied apart from any special offers such as premium retracing which is limited to one validation, we also do not indemnify our clients against liability or compensate (someone) for harm or loss as a result of the information supplied.

16.2 The materials appearing on this website do not constitute legal advice and are provided for general information purposes only. No warranty, whether express or implied is given in relation to such materials. We shall not be liable for any technical, editorial, typographical or other errors or omissions within the information provided on this website, nor shall we be responsible for the content of any web images or information linked to this website.

16.3 No advice
This website contains general information about legal matters. The information is not advice and should not be treated as such.

16.4 Limitation of warranties
The legal information on this website is provided “as is” without any representations or warranties, express or implied. DebtTrace™ makes no representations or warranties in relation to the legal information on this website.

16.5 Without prejudice to the generality of the foregoing paragraph, DebtTrace™ does not warrant that:

  • the legal information on this website will be constantly available, or available at all; or

  • the legal information on this website is complete, true, accurate, up-to-date, or non-misleading.

16.6 Professional assistance
You must not rely on the information on this website as an alternative to legal advice from your solicitor or other professional legal services provider. If you have any specific questions about any legal matter you should consult your solicitor or other professional legal services provider. You should never delay seeking legal advice, disregard legal advice or commence or discontinue any legal action because of information on this website.

16.7 Liability
Nothing in this legal disclaimer will limit any of our liabilities in any way that is not permitted under applicable law or exclude any of our liabilities that may not be excluded under applicable law.

 

17. Complaints procedure
We aim to provide a high level service to all our customers but occasionally things can go wrong. When this happens we will do everything we can to put things right and assist you.

If you have a complaint about our service, please contact us.

In writing:

Please address your letter to:

DebtTrace®
James Gordon-Johnson
303 Goring Road, Goring by Sea, BN12 4NX

Please include your name and address, a contact telephone number, your order quote number and details of why you are unhappy. This will help us to respond to you as quickly as possible. If we do not have enough information to investigate your complaint we will try and contact you to ask for further details.

If we are unable to resolve your complaint by the close of business the next working day after receipt of letter, we will send a written acknowledgement of your complaint to you within 5 working days of its receipt. In our acknowledgement we will advise you of the name and job title of the person who will be dealing with your complaint.

18. Dispute
18.1 If any provision of these Terms and Conditions are held by a competent authority to be invalid or unenforceable, the remaining provisions of these Terms and Conditions will not be affected and will remain valid.

18.2 In the event of a dispute in connection with or arising out of these Terms and Conditions, English law will apply.

18.3 These Terms and Conditions will only apply as between us and you. Unless as otherwise stated in these Terms and Conditions no other person may benefit or rely upon these Terms and Conditions.

19. Third Parties
19.1 This website contains links to websites operated by third parties. Some of those websites will carry our branding and are therefore only accessible by our customers. The operation and content of those websites are determined by those third parties and will be governed by separate terms and conditions. We do not accept responsibility or liability for the content of any third party website, as this is outside of our control.

19.2 Links are provided for convenience only and inclusion of any links should not be taken to imply endorsement in any way of the site to which it links. Examples of services operated by third parties are ‘Asset finance’ and ‘Bibby Financial Services’ or “High court enforcement” and the “Sheriffs Office”.

19.3 You may wish to take the following steps when purchasing a product or service from a third party such as our main provider our approved tracing partner

19.3.1 Read and ensure that you understand the terms and conditions of their website and terms and conditions of any product or service you might be agreeing with them;

19.3.2 Clarify and/or check your understanding of relevant terms and conditions by seeking independent advice, for example if the proposed transaction is of significant financial value to you or your request criteria is particularly unique or high risk; and/or

19.3.3 We regularly check that all our partners are regulated and meet our terms of service, any partner that fails on this audit check can have the agreement terminated, be removed from our website or be subject to other action we deem appropriate with immediate effect without any financial claim or compensation against us.

20. Data Protection
20.1 We will comply with all applicable data protection legislation from time to time in force in respect of the personal data we collect from you. We share data with our tracing partners to facilitate the trace requests but this data is always encrypted and password protected from all sides and all tracing partners will be registered with the ICO.

20.2 Additionally we will observe the terms of our privacy policy 

20.3 If you decide to purchase or make further queries about a product or service through this website you will be directed to the product or service provider’s website order system and the information you have provided may be passed to such providers to allow them to deal with your request. Those product or service providers will be subject to their own terms and conditions and each product or service provider may have a different privacy policy from ours.

21. Intellectual property
21.1 All information, data and copyright material contained on this website, including any trade marks (whether officially registered or unregistered), trade names, brands, logos and devices belong to us – Pavilion Digital Marketing Ltd or to people whom we have given ownership or permission to use such information data and/or copyright material. You must not use such information or copyright material unless you have written permission from us or the owner to do so. This term for the avoidance of doubt includes customers and partner companies.

21.2 DebtTrace® is owned & operated by Pavilion Digital Marketing Limited, Company number 09418751

21.3 You may download or copy the content and other downloadable items displayed on this website for personal non business use only, (i.e. to assist with a purchasing decision), provided that you are not otherwise breaching these Terms and Conditions.

21.4 DebtTrace® is a trading name of Pavilion Digital Marketing Limited. DebtTrace® is owned & operated by Pavilion Digital Marketing Limited, Company number 09418751.

21.5 The main services you buy from this site will be purchased from DebtTrace®

21.6 DebtTrace® introduces customers to our approved tracing partner for completion of tracing work on some occasions.

21.6.1 DebtTrace® relationship with our approved tracing partner is limited to that of a business partnership, no common ownership or control rights exists between us.

21.7 Please note, we cannot be held responsible for the content of external websites and by using website links to access separate websites you will be subject to the terms of use applying to those sites.

21.8 We use cookies but only strictly necessary for website functioning i.e. non tracking cookies to give you the best experience. If you do nothing we’ll assume that it’s ok. The cookie we use is described in our privacy policy

21.9 If a court with authority over this Agreement finds any part of it not enforceable, you and us agree that the court should modify the terms to make that part enforceable while still achieving its intent. If the court cannot do that, you and us agree to ask the court to remove that unenforceable part and still enforce the rest of this Agreement. To the extent allowed by law, the English version of this Agreement is binding and other translations are for convenience only. This Agreement (including additional terms that may be provided by us when you engage with a feature of the Services) is the only agreement between us regarding the Services and supersedes all prior agreements for the Services.

22. If we don’t act to enforce a breach of this Agreement, that does not mean that DebtTrace® has waived its right to enforce this Agreement. You may not assign or transfer this Agreement (or your membership or use of Services) to anyone without our consent. However, you agree that traceadebt.com may assign this Agreement to its affiliates or a party that buys it without your consent. There are no third party beneficiaries to this Agreement.

23. We reserve the right to change the terms of this Agreement and will provide you notice if we do and we agree that changes cannot be retroactive. If you don’t agree to these changes, you must stop using the Services.

23.1 You agree that the only way to provide us legal notice is at the addresses provided within this agreement.

If you want to send us notices or service of process, please contact us at:

POST: DebtTrace®, 303 Goring Road, Goring-By-Sea, Worthing, England, BN12 4NX

 

24. IT Security & Viruses

24.2 We will use reasonable care and skill to ensure that our site and our communications with you are safe, secure and free from bugs, viruses and other defects. However we are not able to guarantee that our site or any of our communications with you will be safe, secure or free from bugs or viruses or other defects.

24.3 You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

24.4 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.

24.5 We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

 

25. Linking to our site

25.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

25.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

25.3 You must not establish a link to our site in any website that is not owned by you.

25.4 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

25.5 We reserve the right to withdraw linking permission without notice.

25.6 The website in which you are linking must comply in all respects with the standards set out in these terms of use.

25.7 If you wish to make any use of content on our site other than as set out above, please contact us

 

26. Third party links and resources in our site

26.1 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

26.2 We have no control over, or responsibility for, the contents of those sites or resources.

 

27. Other applicable terms
These terms of use refer to the following policies, which also apply to your use of our site:

a. Our Privacy Policy located here, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

b. Our Cookie Policy sets out information about the cookies on our site.

 

27. False system orders
DebtTrace® utilises IP tracking and will prosecute to the fullest extent within UK law any false orders received, we also, where a false order has been received, charge a admin fee to reflect our costs in dealing with the administration of a order that has been placed where the details of the subject ordering are false or incorrect so we may not invoice the said client.

 

28. Legal reasons not to request our services
You agree that you will not use our services if there is any legal reason including any judgement or injunction preventing you from tracing or investigating people. This also includes if you have a restraining order, or any type of restriction placed on you in regards to the person you are requesting us to trace or investigate. You agree there are no legal judgments or restrictions incurred by UK court or other responsible, recognised authorities, including offshore authorities, banning you seeing or restricting your distance from the person you are tracing.

 

We normally only conduct Debt Tracing for creditors searching for debtors, who owe them outstanding debts. We do not offer any other tracing service, unless specified on our online store, under any circumstances.

 

29. Termination of our services
DebtTrace® may terminate the Partners or Clients terms at its sole discretion without cause at any time with immediate effect.

 

30. Professional indemnity Insurance

Policy number:

Policy number: PL-PSC10002520799/01
Name of policy holder: Pavilion Digital Marketing

Period of insurance: From 09/11/2020 to 08/11/2021 both days inclusive. This policy is a Continuing cover policy

Insurer: Hiscox Insurance Company Limited 01/02/2015
Level of cover: £250,000

31. Certificate of public and products liability insurance

Limit of indemnity:

Insured name: Pavilion Digital Marketing

Address: 303 Goring Road Goring-by-Sea WORTHING
Policy number: PL-PSC10002520799/01

Insurer: Hiscox Insurance Company Limited
Period: From 09/11/2020 to 08/11/2021 both days inclusive. This policy is a Continuing cover policy

Limit of indemnity: £1,000,000

32. Legal statement

The materials appearing on this website do not constitute legal advice and are provided for general information purposes only. No warranty, whether express or implied is given in relation to such materials. We shall not be liable for any technical, editorial, typographical or other errors or omissions within the information provided on this website, nor shall we be responsible for the content of any web images or information linked to this website.

No Advice

This website contains general information about legal matters. The information is not advice and should not be treated as such.

Limitation of Warranties

The legal information on this website is provided “as is” without any representations or warranties, express or implied.  DebtTrace™ makes no representations or warranties in relation to the legal information on this website.

Without prejudice to the generality of the foregoing paragraph, DebtTrace® does not warrant that:

The legal information on this website will be constantly available, or available at all; or the legal information on this website is complete, true, accurate, up-to-date, or non-misleading.

Professional Assistance

You must not rely on the information on this website as an alternative to legal advice from your solicitor or other professional legal services provider. If you have any specific questions about any legal matter you should consult your solicitor or other professional legal services provider. You should never delay seeking legal advice, disregard legal advice or commence or discontinue any legal action because of information on this website.

Liability

Nothing in this legal disclaimer will limit any of our liabilities in any way that is not permitted under applicable law or exclude any of our liabilities that may not be excluded under applicable law.