Beneficiary Tracing

Service Levels

Address Only will provide the following information, if available from our searches

• The current address of the person as shown on Credit Agency Datasets & supporting data

Address over 10 years will provide the following information, if available from our searches

• The current address of the person as shown on Credit Agency Datasets & supporting data

International Search Service will provide the following information, if available from our searches

• The current address of the person as shown on Credit Agency Datasets & supporting data

• The address sourced will be the current address whether in the UK or Abroad, the search fee is to verify if the subject has international residence but does not offer indemnity to provide an international address if none exist.

Basis of Search

The information upgrades are supplied on an if found basis as each case is unique and the fee is for the search to be performed not the information to be located or not located as the case might be. The fee is only refundable if no current address is confirmed for the search, to clarify if the address is verified as current by us i.e. supplied by us, the total fee is due and non-refundable.

The information upgrades if selected is a fee per case regardless of the level of additional information provided.

Cases are normally completed in just 7 days and a maximum of 30 working days.

All prices exclude V.A.T. & are subject to our full terms of service.

Further Information

The beneficiary tracing service will locate a current address as shown on credit agency data sets which can be relied upon normally. The probate tracing service is provided on a full and final basis without recheck or further validation which is built into the low offer pricing. If you do require further validation of a supplied trace as you believe it to be out of date or not valid you would need to request a new trace at further cost and request a revalidation of the supplied information.

This beneficiary tracing service is not available or to be used for family or friend tracing where the available legal reasons cannot be selected.

For the avoidance of doubt, we do not offer to recheck of supplied cases and the reduced tracing fee reflects this level of service provision, we advise you always wait 4 weeks from the moving out date to confidently ensure the data is reflective of the current residency.

We will charge/retain the paid fee for the following circumstances

• Supply of a confirmed new address of the person

• Supply of a deceased status with the date of death of the person

• Supply of the original last known address where the subject still shows on recent datasets with recent activity at the supplied address.

All services ordered online will be issued an email receipt with our VAT details.

For further details on our service please read our full terms of service

G.D.P.R. - lawful basis for processing

We have several listed options at the checkout stage that can be a justified basis for processing and requesting a people trace but the ultimate responsibility is yours as the client to make sure the request is lawful and has the correct lawful basis for processing applied at the time of purchase. The last option legitimate basis is explained below for your reference but if you are unsure we recommend you consult appropriate legal counsel.

When can we rely on legitimate interests?

Legitimate interests are the most flexible lawful basis, but you cannot assume it will always be appropriate for all of your processing.

If you choose to rely on legitimate interests, you take on extra responsibility for ensuring people’s rights and interests are fully considered and protected.

Legitimate interests are most likely to be an appropriate basis where you use data in ways that people would reasonably expect and that have a minimal privacy impact. Where there is an impact on individuals, it may still apply if you can show there is an even more compelling benefit to the processing and the impact is justified.

You may be able to rely on legitimate interests in order to lawfully disclose personal data to a third party. You should consider why they want the information, whether they actually need it, and what they will do with it. You need to demonstrate that the disclosure is justified, but it will be their responsibility to determine their lawful basis for their own processing.

You should avoid using legitimate interests if you are using personal data in ways people do not understand and would not reasonably expect, or if you think some people would object if you explained it to them. You should also avoid this basis for processing that could cause harm unless you are confident there is nevertheless a compelling reason to go ahead which justifies the impact.

If you are a public authority, you cannot rely on legitimate interests for any processing you do to perform your tasks as a public authority. However, if you have other legitimate purposes outside the scope of your tasks as a public authority, you can consider legitimate interests where appropriate. This will be particularly relevant for public authorities with commercial interests.

See the ICO guidance page on the lawful basis for more information on the alternatives to legitimate interests, and how to decide which basis to choose.